What to measure
Evidence before assumptions.
- Appointment availability
- Primary-care engagement
- Preventive-care completion
- Chronic-condition outcomes
← The Framework
Component 06
Primary Care & Early Intervention
Can employees access high-quality care before small problems become expensive ones?
Clear definition
Primary care and early intervention make high-quality, accessible care the front door to the health system, helping employees address needs before they become more complex and costly.
Common mistakes
What weakens performance.
- Treating primary care as a routine benefit rather than a care strategy
- Adding virtual care without integrating it into the plan
- Measuring access without measuring continuity
High-performance practices
Build a deliberate approach.
01
Evaluate traditional, direct and advanced primary-care options
02
Connect behavioral health and chronic-condition support
03
Set measurable access and engagement goals
Book connection
Chapters 22–23: Better pathways to care
Chapters 22–23
These chapters show how accessible primary care can redirect care earlier and more effectively.
Explore the bookHealth Plan Score connection
Primary Care & Early Intervention
Can employees reliably access connected, high-quality primary care before needs become costly episodes?
A lower score means access, continuity and primary-care engagement should become explicit performance measures.
Take the Health Plan ScoreEmployer Benefits IQ resource
Primary Care Strategy Checklist
A printable Employer Benefits IQ worksheet for defining the decision, evidence, accountable owner and review cadence.
Author perspective
By Corry Hull, REBC, CSFS — Author, The High Performance Health Plan and Founder, Employer Benefits IQ.
Explore the Health Plan Score