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← The Framework

The High Performance Health Plan Framework™

The 10 Components

A high-performing health plan is not the result of a single vendor, discount or annual negotiation. It is the result of ten connected management disciplines that make cost, quality, access and accountability visible.

01

Foundation

Control the economics

Build visibility, financing discipline and risk protection before pursuing isolated cost-containment ideas.

02

Strategy

Improve the healthcare

Design better access and better pathways for the care moments that shape both cost and employee experience.

03

Governance

Make it sustainable

Create the accountability, communication and measurement practices that make progress durable.

Explore each discipline

Component 01

Plan Financing & Risk Strategy

Plan financing and risk strategy is the deliberate choice of how an employer funds claims, retains risk and protects against volatility based on its goals, cash flow and risk tolerance.

Are we financing healthcare in the most efficient way for our organization?

Explore this component

Component 02

Data, Analytics & Transparency

Data, analytics and transparency create the visibility employers need to understand claims, prices, utilization, vendor performance and the drivers behind a plan’s financial results.

Do we actually know where our healthcare dollars are going?

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Component 03

Medical Network & Provider Economics

Medical network and provider economics is the ongoing work of evaluating actual allowed prices, quality, access and care settings rather than equating a network discount with value.

Are we paying reasonable prices for high-quality healthcare?

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Component 04

Pharmacy & Specialty Drug Management

Pharmacy and specialty drug management gives employers visibility into PBM pricing, rebates, specialty sourcing and clinical programs so pharmacy is managed as a strategic spend category.

Do we understand the economics behind every pharmacy dollar?

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Component 05

Stop-Loss & Catastrophic Risk

Stop-loss and catastrophic risk strategy treats coverage as a financial instrument within the employer’s broader risk-management approach, with attention to contract terms and maximum liability.

Are we protecting the plan against catastrophic claims without unnecessarily transferring dollars to an insurer?

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Component 06

Primary Care & Early Intervention

Primary care and early intervention make high-quality, accessible care the front door to the health system, helping employees address needs before they become more complex and costly.

Can employees access high-quality care before small problems become expensive ones?

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Component 07

High-Cost Care & Clinical Strategy

High-cost care and clinical strategy creates intentional pathways for the relatively small number of episodes and members that can drive a disproportionate share of plan spending.

Do employees have a better pathway when healthcare becomes expensive or complex?

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Component 08

Navigation & Employee Experience

Navigation and employee experience give members practical support to find high-quality care, understand benefits and resolve administrative friction during stressful healthcare decisions.

Can employees actually figure out how to use the health plan?

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Component 09

Fiduciary Governance, Contracts & Accountability

Fiduciary governance, contracts and accountability establish a repeatable process for oversight, documentation, procurement and vendor management throughout the year.

Can the employer demonstrate that the plan is being managed prudently and in the interests of participants?

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Component 10

Employee Engagement, Communication & Measurement

Employee engagement, communication and measurement make benefits understandable and connect plan initiatives to defined financial, clinical and experience outcomes.

Are employees using the plan the way it was designed—and can we prove the strategy is working?

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Start with a clearer view

Understand where your plan performs—and where it needs a strategy.

Explore the Health Plan Score